At GamerToons Pvt. Ltd., we strive to provide the best gaming experience for our customers. If you are not entirely satisfied with your purchase, we’re here to help.
Refunds
We offer refunds on purchases made through our website under the following conditions:
Digital Purchases: Due to the nature of digital content, we generally do not offer refunds for digital game downloads, in-game purchases, virtual currency, or subscription services once the purchase is completed. However, we may consider refund requests on a case-by-case basis if there is a genuine issue with the product.
Defective Products: If you receive a defective physical product, such as a damaged game disc or faulty gaming accessory, you may be eligible for a refund or replacement. Please contact our customer support team within [number of days] days of receiving the product to initiate the return process.
Unauthorized Purchases: If you believe that unauthorized purchases have been made using your account, please contact our customer support team immediately for assistance. We will investigate the issue and take appropriate action to resolve it, which may include providing a refund for unauthorized transactions.
Returns
For physical products eligible for returns, please follow these steps:
- Contact Us: Before returning any product, please contact our customer support team to initiate the return process. You can reach us via [contact information].
- Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
- Return Shipping: You will be responsible for shipping the product back to us. Please ensure that the product is securely packaged to prevent damage during transit.
- Refund Processing: Upon receiving the returned product and verifying its condition, we will process your refund within 7 working days. The refund will be issued to the original payment method used for the purchase.
Exceptions
Please note that certain products may not be eligible for refunds or returns due to their nature. These may include:
- Digital game downloads, in-game purchases, virtual currency, or subscription services.
- Products that have been opened, used, or damaged by the customer.
- Products purchased from third-party sellers or retailers.
